FAQ

FAQ

Answers to common aircon questions

aircon faq singapore

Frequently Asked Questions

My aircon isn't cooling properly. What's causing it?

The most common causes are a dirty filter or coil restricting airflow, low refrigerant (gas) from a slow leak, a faulty capacitor or compressor, or a fan coil unit that hasn't been serviced in a while. A standard servicing clears blocked coils and filters; if the unit is still warm after that, it usually points to a gas leak or component fault that needs a technician to inspect and quote for repair.

My aircon is leaking water. Is this serious?

Leaking is usually caused by a choked condensate drain pipe, a cracked drain pan, or ice build-up on the coil (often from low gas or restricted airflow) melting and overflowing. It's rarely an emergency, but it should be looked at quickly — left alone, it can damage ceilings and walls. Routine chemical washing clears most drain blockages before they cause leaks.

Why is my aircon making a loud or unusual noise?

Rattling or vibrating noises are often loose mounting brackets or panels; grinding or buzzing usually points to a worn fan motor or bearing; a hissing sound can indicate a refrigerant leak. Noise is one of the clearer signs a unit needs professional attention before the underlying issue causes a breakdown.

Why does my aircon smell musty or unpleasant?

Musty odours are typically caused by mould and bacteria build-up on the evaporator coil and inside the unit, often from moisture that hasn't fully drained or a filter that hasn't been cleaned. A chemical wash removes this build-up at the source, rather than just masking the smell.

How often should I service my aircon?

For homes, we recommend a standard servicing every 3 months and a full chemical wash every 6–12 months, depending on usage and the environment. Commercial and office systems generally need more frequent servicing given longer daily run times — we'll recommend a schedule after inspecting your setup.

What's the difference between chemical wash and regular servicing?

A standard servicing covers a general clean of the filter and visible components to keep the unit running smoothly between deeper cleans. A chemical wash is a more thorough process that dismantles the fan coil and washes the internal components with chemical solution, removing built-up dirt, mould, and bacteria that a standard clean can't reach. For units significantly underperforming, a chemical overhaul goes further still, restoring the system closer to like-new efficiency.

Do you offer a warranty on your work?

Yes — all aircon installation and repair work carried out by our technicians is covered by a 90-day workmanship warranty. If an issue relating to our work resurfaces within that period, contact us and we'll address it.

Do you service both homes and businesses?

Yes, we work with both residential customers and commercial clients across Singapore, including offices, retail units, and larger VRV/central aircon systems.

What brands of aircon do you service?

Our technicians are experienced across all major brands sold in Singapore, including Carrier, Daikin, Hitachi, LG, Midea, Mitsubishi, Panasonic, Teco, Toshiba and York.